Shipping Policy

Effective Date: January 10, 2025

At Glara, we are dedicated to ensuring your order arrives in a timely and efficient manner. This Shipping Policy outlines how we process, handle, and ship your orders. By placing an order on our website, you agree to the terms and conditions set forth in this policy.

Disclaimer: The following Shipping Policy is provided for informational purposes only and does not constitute legal advice. For personalized legal advice, please consult a qualified attorney.

1. Shipping Methods and Delivery Times

We offer several shipping options to meet your needs. Delivery times may vary depending on the shipping method selected and the destination of your order.

  • Standard Shipping:

    • Delivery Time: Typically 5-7 business days within the United States.
    • Cost: Calculated based on the size, weight, and destination of your order.

  • Expedited Shipping:

    • Delivery Time: Typically 2-3 business days within the United States.
    • Cost: Higher than standard shipping, calculated at checkout.

  • Overnight Shipping:

    • Delivery Time: Next-day delivery for urgent orders within the United States.
    • Cost: Premium pricing applied at checkout.

  • International Shipping:

    • Delivery Time: Varies by destination, typically 7-14 business days.
    • Cost: Calculated at checkout based on the destination country, size, and weight of your order.
    • Customs Fees: International shipments may be subject to customs duties, taxes, and other import fees, which are the responsibility of the customer.

2. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected, your shipping address, and the size and weight of the items in your order. Applicable taxes and customs duties for international shipments will also be calculated during checkout.

  • Free Shipping: We offer free standard shipping on orders over $100 within the United States. Please check our website for current promotions and eligibility.
  • Flat Rate Shipping: We may offer flat-rate shipping options during promotional periods or for specific regions.

3. Order Processing Time

  • Order Confirmation: After placing an order, you will receive an order confirmation email acknowledging that we have received your order. This email does not confirm that the order has been processed or shipped.

  • Processing Time: Orders are typically processed within 1-3 business days after receiving your order. Processing times may vary based on product availability and order volume.

  • Shipping Notification: Once your order has been shipped, you will receive a shipping confirmation email with tracking information to follow the progress of your order.

4. Shipping Restrictions

  • Domestic Shipping: We currently ship to all locations within the United States and select international destinations. Please ensure that your shipping address is correct to avoid delays or non-delivery.

  • International Shipping: We ship to selected countries. Additional customs fees, taxes, or import duties may apply to international orders. These fees are the responsibility of the customer and are not included in the final checkout total.

5. Address Accuracy

Please ensure that you provide accurate and complete shipping information when placing your order. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses. If you notice an error in your shipping address after placing the order, please contact us immediately at info@glara.site to make corrections before the order is processed.

6. Order Tracking

Once your order has been shipped, we will send you a tracking number so you can monitor the status of your shipment. You can track your order using the tracking number on the carrier’s website.

  • Tracking Updates: Please allow 24-48 hours for tracking information to be updated after receiving your shipping confirmation email.

7. Shipping Delays

While we aim to ship your order as promptly as possible, shipping delays may occur due to circumstances beyond our control, including:

  • Weather Conditions: Severe weather events can delay delivery.
  • Carrier Delays: Delays caused by shipping carriers are outside our control.
  • Holidays and Peak Seasons: Increased demand during holidays may result in longer processing and shipping times.
  • Customs Processing: International shipments may experience delays due to customs processing.

We are not responsible for shipping delays caused by the carrier or external factors. If there are significant delays, we will notify you as soon as possible.

8. Lost or Damaged Shipments

If your package is lost or arrives damaged, please follow these steps:

  • Lost Packages: Contact the shipping carrier directly with your tracking number for assistance. If the carrier cannot locate your package, contact us at info@glara.site, and we will assist you in resolving the issue.

  • Damaged Packages: If your package arrives damaged, please notify us within 7 days of receiving the item. Provide photos of the damage and packaging, and we will arrange for a replacement or a refund.

9. Return Shipping Costs

  • Free Returns: Returns are free if the return is due to our error (e.g., defective or incorrect items).
  • Customer-Paid Returns: For returns not due to our error, you will be responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of items over $75.

10. Final Sale Items

Certain items are non-returnable, including:

  • Digital products that have been downloaded or accessed.
  • Customized or personalized items.
  • Items marked as “Final Sale” during checkout.

Please review product details carefully before completing your purchase.

11. Refunds for International Orders

For international orders, refunds will be processed in the original currency used for the purchase. Please note that currency conversion fees may apply based on your payment provider’s policies.

12. Customer Service

If you have any questions or need assistance with your shipment, please feel free to contact us:

  • By Email: info@glara.site
  • By Phone: (304) 269-3356
  • By Mail: 208 Smith Holw, Weston, West Virginia, United States

13. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the updated “Effective Date” will reflect the latest version. We encourage you to review this policy periodically for updates.

14. Force Majeure

Glara shall not be liable for any failure to perform its obligations under this Shipping Policy if such failure results from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, labor disputes, or governmental regulations.

15. Severability

If any provision of this Shipping Policy is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

Thank you for choosing Glara. We appreciate your business and are committed to delivering your order promptly and securely.