Payment Policy
Effective Date: January 10, 2025
At Glara, we are committed to providing a secure, efficient, and convenient payment experience for all our customers. This Payment Policy outlines the methods we accept for payment, how we process payments, and your rights and responsibilities regarding transactions on our website. By making a purchase on our website, you agree to the terms set forth in this policy.
Disclaimer: The following Payment Policy is provided for informational purposes only and does not constitute legal advice. For personalized legal advice, please consult a qualified attorney.
1. Accepted Payment Methods
We offer a variety of secure payment options to make your shopping experience as convenient as possible. The following payment methods are accepted:
- Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
- PayPal: A trusted online payment system that allows you to securely pay without sharing your financial information.
- Apple Pay and Google Pay: For quick and secure payments using your mobile devices.
- Other Secure Payment Gateways: Additional payment options may be available at checkout depending on your location and device.
By providing your payment information, you authorize Glara to charge your selected payment method for the total amount of your order, including applicable taxes and shipping fees.
2. Payment Processing
Order Confirmation: After placing an order, you will receive an order confirmation email acknowledging that we have received your order. This email does not signify that your payment has been processed or that your order has been shipped.
Payment Authorization: Upon placing an order, we will authorize your payment using the selected payment method. Once authorized, we will process the payment and begin fulfilling your order. If the payment is declined, we will notify you, and your order will not be processed until we receive successful payment.
Pre-Authorization Holds: Some payment methods may involve a pre-authorization hold to ensure that sufficient funds are available for your purchase. These holds are temporary and are typically released once the payment has been fully processed.
3. Billing Information
When making a purchase, you will be required to provide accurate and complete billing information, including your name, billing address, email address, and payment details. You agree to provide truthful information and promptly update any changes to your billing information. Glara reserves the right to cancel orders if the provided billing information is inaccurate or fraudulent.
4. Currency
All transactions on Glara are processed in U.S. Dollars (USD). If you are purchasing from an international location, your bank or payment provider may apply a currency conversion fee based on their policies.
5. Security
We prioritize the protection of your payment information. To ensure your data is kept secure, our website uses SSL (Secure Socket Layer) encryption technology, which encrypts sensitive information, such as credit card details, during transmission.
Encryption: Your payment details are securely transmitted to our payment processors, ensuring that they are protected from unauthorized access.
Data Protection: We do not store your credit card information on our servers. Your payment data is processed securely by trusted third-party payment providers that comply with industry-standard security measures.
6. Sales Tax
Sales tax is applicable on orders within the United States and will be calculated based on your shipping address. The applicable tax will be displayed during checkout before you complete your purchase.
International customers may be subject to import duties, taxes, and additional customs fees upon delivery. These charges are the responsibility of the customer and are not included in the final checkout total.
7. Failed Payments
If a payment fails for any reason (such as insufficient funds, incorrect payment details, or an expired card), we will notify you and request that you provide an alternative payment method. Your order will not be processed until we receive successful payment.
8. Refunds and Cancellations
Refunds: If you are eligible for a refund, it will be issued to your original payment method. Please refer to our Refund and Returns Policy for more information on how to request a refund.
Cancellations: If you wish to cancel an order, please contact us immediately at info@glara.site. We will do our best to accommodate your request if the order has not yet been processed or shipped. After the order is processed, you will need to follow the return process as outlined in our Refund and Returns Policy.
9. Payment Disputes
If you initiate a payment dispute (chargeback) with your bank or credit card provider, please contact us first to resolve the issue directly. We strive to provide excellent customer service and will work with you to address any concerns.
Disputes initiated without contacting us may result in the suspension or cancellation of your account.
10. Recurring Payments (If Applicable)
For subscription-based products or services, you authorize Glara to charge your payment method on a recurring basis as specified at the time of purchase. You may cancel any subscription at any time by contacting us at info@glara.site.
11. Changes to Payment Policy
We may update or modify this Payment Policy at any time without prior notice. Any changes will be posted on this page, and the updated “Effective Date” will reflect the latest version. We encourage you to review this policy periodically for updates.
12. Contact Us
If you have any questions or concerns about this Payment Policy or need assistance with a payment issue, please feel free to contact our customer service team:
- By Email: info@glara.site
- By Phone: (304) 269-3356
- By Mail: 208 Smith Holw, Weston, West Virginia, United States
Thank you for choosing Glara. We value your trust and are committed to providing a secure and smooth payment processing experience.