Refund and Returns Policy
Effective Date: January 10, 2025
At Glara, we strive to provide high-quality products and services. If you are not satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines how we handle returns and refunds for products purchased through our website. By making a purchase on our website, you agree to the terms and conditions of this policy.
Disclaimer: The following Refund and Returns Policy is provided for informational purposes only and does not constitute legal advice. For personalized legal advice, please consult a qualified attorney.
1. Returns Eligibility
We accept returns for most products within 30 days from the date of delivery, provided the following conditions are met:
- Condition: The product must be in new, unused condition, with all original packaging, tags, and accessories intact. If the product is a digital item, it must not have been accessed or downloaded.
- Proof of Purchase: A valid receipt or order confirmation is required for all returns.
- Non-Returnable Items: Certain products are non-returnable, including:
- Digital downloads or online services once accessed.
- Customized or personalized items.
- Products marked as “Final Sale.”
2. How to Initiate a Return
To initiate a return, please follow these steps:
Contact Us: Email us at info@glara.site with your order number and the reason for your return. Our customer service team will provide instructions and a return authorization number.
Prepare the Item: Ensure the product is securely packed in its original packaging, including all accessories, manuals, and any free gifts received.
Ship the Item: Return the item to the address provided by our customer service team. Please include the return authorization number inside the package to ensure proper processing.
3. Return Shipping Costs
Free Returns: If the return is due to our error (e.g., defective or wrong item), return shipping will be covered by Glara.
Customer-Paid Returns: For returns that are not due to our error, you will be responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure safe return.
4. Refund Process
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund:
- Approved Refunds: If the return is approved, a refund will be processed to your original payment method within 7-10 business days, depending on your bank or payment provider.
- Partial Refunds: Partial refunds may be granted if the item is returned in a condition different from when it was received (e.g., damaged or missing parts), for reasons not due to our error.
- Restocking Fees: In some cases, a restocking fee of up to 15% may apply for returned items that are not in new condition or are missing original packaging.
- Non-Refundable Fees: Shipping costs are non-refundable unless the return is due to our error or a defective product.
5. Exchanges
Currently, Glara does not offer direct exchanges. If you wish to receive a different product, please return the original item following the return process and place a new order for the desired product.
6. Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of receiving the product at info@glara.site. Provide clear photos of the damage or defect to expedite the resolution process. We will offer a replacement or a full refund, depending on your preference.
- Defective Items: We will cover return shipping costs and issue a full refund or replacement.
- Damaged Items: If the product was damaged during shipping, please retain the original packaging and contact us within 7 days for a replacement or refund.
7. Final Sale Items
Certain items are non-returnable, including:
- Digital products that have been downloaded or accessed.
- Customized or personalized items.
- Products marked as “Final Sale.”
Please review product details carefully before completing your purchase.
8. Late Returns
All returns must be initiated within 30 days of receiving the item. Returns requested after this period will not be accepted, and no refunds will be issued.
9. Refunds for International Orders
For international orders, refunds will be processed in the original currency used for the purchase. Please note that currency conversion fees may apply based on your payment provider’s policies.
10. Contact Us
If you have any questions or need assistance with a return or refund, please feel free to contact us:
- By Email: info@glara.site
- By Phone: (304) 269-3356
- By Mail: 208 Smith Holw, Weston, West Virginia, United States
Thank you for choosing Glara. We are committed to providing you with high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, we are here to help.