Sales Policy

Effective Date: January 10, 2025

Welcome to Glara! This Sales Policy outlines the terms and conditions governing the sale of our products and services. By making a purchase on our website, you agree to comply with and be bound by the following terms. Please read this policy carefully to ensure a smooth and enjoyable shopping experience.

Disclaimer: The following Sales Policy is provided for informational purposes only and does not constitute legal advice. For personalized legal advice, please consult a qualified attorney.

1. Product Availability

All products listed on our website are subject to availability. While we strive to keep our inventory up-to-date, there may be instances where a product becomes unavailable after you place your order. In such cases, we will notify you promptly and offer alternative solutions, including backorder options or a full refund.

2. Pricing

  • Price Accuracy: All prices are listed in U.S. Dollars (USD) and are subject to change without prior notice. The price displayed at the time of purchase is the final price.

  • Promotions and Discounts: We may offer promotional discounts, sales, or special offers from time to time. These promotions are valid for a limited period and are subject to specific terms and conditions. Discounts cannot be applied retroactively to previous purchases.

  • Taxes: Applicable taxes will be calculated and added to your order based on your shipping address and local tax laws. The total tax amount will be displayed during checkout.

3. Accepted Payment Methods

We offer various secure payment options to ensure convenience for all our customers. The following payment methods are accepted:

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, American Express, and Discover.
  • PayPal: A trusted online payment system that allows you to securely pay without sharing your financial information.
  • Apple Pay and Google Pay: For quick and secure payments using your mobile devices.
  • Other Secure Payment Gateways: Additional payment options may be available at checkout depending on your location and device.

By providing your payment information, you authorize Glara to charge your selected payment method for the total amount of your order, including applicable taxes and shipping fees.

4. Order Processing and Fulfillment

  • Order Confirmation: After placing an order, you will receive an order confirmation email acknowledging that we have received your order. This email does not signify that your order has been processed or shipped.

  • Processing Time: Orders are typically processed within 1-3 business days, excluding weekends and holidays. Processing times may vary based on order volume and product availability.

  • Shipping Notification: Once your order has been shipped, you will receive a shipping confirmation email containing tracking information to monitor your delivery status.

5. Shipping and Delivery

For detailed information on our shipping methods, costs, and delivery times, please refer to our Shipping Policy.

6. Order Modifications and Cancellations

  • Order Modifications: If you need to make changes to your order, such as updating the shipping address or altering product quantities, please contact us immediately at info@glara.site. We will do our best to accommodate your request, provided the order has not yet been processed or shipped.

  • Order Cancellations: You may cancel your order within 24 hours of placing it by contacting our customer service team at info@glara.site. After this period, if your order has already been processed or shipped, you will need to follow our Refund and Returns Policy to return the items.

7. Backorders and Out-of-Stock Items

In the event that a product you ordered is out of stock, we will notify you as soon as possible. You may choose to:

  • Backorder: Wait for the item to be restocked and shipped once available.
  • Alternative Products: Select a different product of similar value.
  • Full Refund: Opt for a full refund if you prefer not to wait for the restock.

8. Refunds and Returns

Please refer to our Refund and Returns Policy for detailed instructions on how to return items and request refunds.

9. Customer Service

We are dedicated to providing excellent customer service. If you have any questions, concerns, or need assistance with your order, please contact us:

  • By Email: info@glara.site
  • By Phone: (304) 269-3356
  • By Mail: 208 Smith Holw, Weston, West Virginia, United States

Our customer service team is available Monday to Friday, 9 AM to 5 PM EST to assist you with any inquiries or issues you may have.

10. Limitation of Liability

To the fullest extent permitted by law, Glara and its affiliates shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products. Our total liability to you for any claim related to your purchase will not exceed the amount you paid for the product in question.

11. Intellectual Property

All content on Glara, including but not limited to text, images, logos, graphics, videos, and software, is the property of Glara or its licensors and is protected by copyright and trademark laws. Unauthorized use, reproduction, distribution, or modification of any content is strictly prohibited.

12. Privacy and Security

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

13. Governing Law

These Sales Policy terms are governed by and construed in accordance with the laws of the state of West Virginia, United States. Any disputes arising from or related to these terms will be resolved in the appropriate courts located within West Virginia.

14. Severability

If any provision of this Sales Policy is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

15. Termination

We reserve the right to suspend or terminate your access to our website and services at our sole discretion, without notice, for conduct that we believe violates these Terms and Conditions or is harmful to other users of the site, us, or third parties, or for any other reason deemed appropriate by Glara.

16. Third-Party Links

Our website may contain links to third-party websites for your convenience. These links do not signify endorsement by Glara of the content on the linked sites. We are not responsible for the privacy practices or content of any third-party sites. We encourage you to read the privacy policies of every site you visit.

17. Customer Feedback

We welcome and encourage you to provide feedback, comments, and suggestions for improvements to our website and services. You may submit feedback by emailing us at info@glara.site. While we appreciate your input, please refrain from sending sensitive personal information in your feedback.

18. Force Majeure

Glara shall not be liable for any failure to perform its obligations under these Terms and Conditions if such failure results from causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, labor disputes, or governmental regulations.

19. Entire Agreement

These Terms and Conditions, along with our Privacy Policy and Refund and Returns Policy, constitute the entire agreement between you and Glara regarding your use of our website and services, superseding any prior agreements.

20. Contact Us

If you have any questions or concerns about these Terms and Conditions or our services, please contact us:

  • By Email: info@glara.site
  • By Phone: (304) 269-3356
  • By Mail: 208 Smith Holw, Weston, West Virginia, United States

Thank you for choosing Glara. We appreciate your business and are committed to providing you with high-quality products and exceptional customer service.